MAJOR DUTIES:

• Responds to students and all queries received in person at the front counter, by phone, or by e-mail; researches issues and determines appropriate response
• Interprets policies and procedures for students; updates student records using good practice and FERPA standards
• Supports the document imaging process
• Strong customer service skills – personable, professional, actively looking for ways to help people
• Training (keeping up with changing regulatory requirements)
• Provides clerical support, ordering supplies, scheduling meetings, assisting with travel arrangements and special projects
• Coordinate testing for prospective students. This includes scheduling remote tests.

KNOWLEDGE REQUIRED BY THE POSITION:

• Knowledge of computer skills including Microsoft Office and various PC applications
• Ability to exhibit a positive attitude and to deal with coworkers, students, faculty and staff tactfully and courteously in order to maintain effective service-oriented relationships
• Ability to communicate effectively and follow oral and written instructions

SUPERVISORY CONTROLS:

None

GUIDELINES:

Guidelines include college policies and procedures, department policies and Board of Regents policy and procedures. These guidelines require judgment, selection and interpretation in application. 

COMPLEXITY/SCOPE OF WORK:

• The work consists of varied duties and coordination of primary functional areas. Strict regulations contribute to the complexity of the position
• Success in this position contributes to the efficiency, effectiveness, and regulatory compliance of all department operations
• Must be able to communicate effectively, both in writing and verbally, with students, parents, high school counselors, fellow employees, college administrators, and other stakeholders of the College.
• Must be comfortable speaking before groups of students and parents.
• Organization and time management skills required

CONTACTS:

• Contacts are typically with students, co-workers, other college personnel and members of the general public
• Contacts are typically to provide services; to give or exchange information; to resolve problems; to motivate or influence persons; or to justify, defend or negotiate matters

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• The work is typically performed while sitting at a desk or table, or while intermittently sitting, standing, stooping, bending or crouching
• The employee occasionally lifts light objects
• The work is typically performed in an office setting
• Ability to work on multiple mobile devices is required
• Must be flexible to work evenings and weekends as necessary
• The Functional Capacity Requirement Form for this position outlines the physical job requirements (attached)

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:

None.

MINIMUM QUALIFICATIONS:

• 1-3 years of customer service experience
• Knowledge of computer skills including Microsoft Office and various PC applications

PREFERRED QUALIFICATIONS:

• Proficiency with Banner Student modules
• Associate degree